There is no reason you could not have put the resources into an auto-conversion process when updating to the new app. Not just waiting for the books to download, but the wasted bandwidth. Having to download over 500GB of books is going to take ages.
I have over 20k books in my library, over 5k I have downloaded currently. "Redownloading the entire library is not just a small inconvenience. Just to provide more details so you can understand where your team screwed up and communicate it correctly." I am a year one customer with a huge library, and I am sitting here regretting spending that money with you. Having to redownload everything is super customer unfriendly. In response to a deleted tweet by an Amazon engineer Rowan Hall, Cornelius Stuyvesant wrote "I am sorry to say your new app is a huge step backwards.
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